This policy explains how returns, refunds and replacements work for orders placed with Sukh Sangam (operated by Vardaan Enterprises).
Return Window
If you receive a damaged, defective or incorrect product, you may request a return, refund or replacement within 7 days of delivery. Please contact us with your order number and, where possible, a photo of the product or packaging so we can assist you quickly.
Eligibility for Return
To be eligible for a return, the product should be unused and, where possible, in its original packaging. Because agarbatti and dhoop are fragrance products used by burning, opened or partially used products can only be returned if they are damaged, defective or not what you ordered.
Non-Returnable Situations
We are unable to accept returns based on a change of mind about fragrance preference once a product has been opened or used, or for minor natural variations in colour, shape or fragrance intensity that are normal for handmade incense products.
How Refunds and Replacements Work
Once your return request is approved, you can choose a replacement of the same product, an exchange for another product of equal value, or a refund. Approved refunds are processed to your original payment method within 5-7 business days of approval, subject to your bank or payment provider’s own processing time.
How to Start a Return
Contact us using the details below with your order number, the product concerned and the reason for return. We may ask you to send the product back to us; in that case, we will share the return address and, where the issue is on our end, cover reasonable return shipping.
Contact Us
For returns, refunds or replacements, write to vardaan@vardaanenterprises.com or call/WhatsApp +91 88795 02501.